Full-Time Switching L1/L2 Technical Support Engineer (Relocation package)

19 Mar 2023

Luxoft – Posted by Relocationjobs.net –  Bucharest, Bucharest, Romania

Project Description

The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.

WORKING ON SHIFTS to cover 7 am – 21 pm

Responsibilities

    • Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
    • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
    • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
    • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
    • Provide on-site support for customers when needed.

Skills

Must have

      • English fluency both written and spoken

L1 requirements

      • From a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred.
      • Associate network knowledge (or higher) preferred – JNCIA (CCNA) or ability to achieve this within 6 months.
      • Eager to learn technology, interest in programming and scripting
      • Network fundamentals including routing, switching and security technologies
      • Excellent team player
      • Strong problem-solving skills
      • Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)
      • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
      • Ability to learn and integrate new technologies in a fast-paced environment

L2 requirement

    • L1 requirement
    • 2-3+ years of experience in a support role (field engineers or as technical support engineer)
    • Experience mentoring junior team members
    • Achieved a minimum of JNCIS certification and preferably JNCIP (CCNP or eq.) level certification
    • Working experience with traffic generators and network protocols analysis tools
    • Presentation skills
    • Strong problem-solving skills, applicable to large and complex network scenarios
    • Proven escalation management and leadership skills
    • Able to multitask when several critical issues happen simultaneously

Nice to have

Knowledge of UNIX/Linux operating systems
Good understanding of TCP/IP
Ability to analyze packet captures
Excellent client-facing skills

Languages

Romanian: C2 Proficient

French: B1 Intermediate

English: C1 Advanced

Seniority

Junior

Relocation package

If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL1)

Ref Number

VR-96150

How to Apply

indeed

Job Categories: Information Technology. Job Types: Full-Time. Job Tags: Paid reloaction jobs in Romania and relocation jobs abroad.

Job expires in 27 days.

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