Full-Time Teamlead Customer Success Manager | English market

2 Jan 2023

Rentman – Posted by Relocationjobs.net Utrecht, Utrecht, Netherlands

3512 Utrecht, The Netherlands
Working from home
€3,800 – €4,500 per month – Full-time

Full job description

As Teamlead for the Customer Success team, you will be responsible for the day-to-day operations of the Success team. You play an important role in training and coaching the team and help the team to further develop their skills. The Customer Success team is one of our newest teams and consists of an international team of 5 colleagues. You ensure that the entire team achieves individual and team targets in a happy way and work to improve the team’s knowledge level, identify growth potential and onboard new employees.

Next to that, you focus on improving the relationship with our customers worldwide as a Customer Success Manager. You help our customers to get the best out of the software, help our customers with switching to the new licence structure and look for upselling opportunities. With your langugage skills, you will help English speaking and another focus language (Spanish, French, German, Dutch or Italian) speaking customers. You’ll be part of our already awesome team working from our HQ in Utrecht and work together with our customer-facing team in Toronto.

Rentman’s culture is diverse and positive. We look for people that are innovative, entrepreneurial and great team players. We aim to work smart, creative, and with great collaboration to build software that our customers love. If you see a good fit in this environment, why not send us your introduction?

What you are going to do

  • Together with the Customer Experience Manager, you coach the Customer Success team
  • Give our customers a smooth journey from after-sales to onboarding
  • Get customers on our new license structure
  • Coach customers with implementation and use new features to get the best value out of using Rentman software
  • Proactively reach out to customers and develop strong relationships with them
  • Work on customer success plans, product education and improvement suggestions. Customer feedback is what makes our product even better!
  • Looking for opportunities to upsell our services
  • Give product trainings

About Rentman

Rentman develops smart and powerful resource management and planning SaaS software. Particularly used in the event and production industry. Our headquarter is in Utrecht, The Netherlands, and other offices are in Toronto and Colombo. Over the last years, we have successfully grown into a business that employs 65 professionals from over 15 countries. And we are ready to grow more!

We are proud of our extensive tool that makes the lives of our customers easier. From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with scheduling staff, keeping track of inventory or creating professional estimates in a highly dynamic industry, Rentman is a valuable solution. We help our customers increase profits and deliver better events.

What you get at Rentman

  • Competitive salary
  • Fast-paced, international work environment with room to develop new skills
  • “13th month” annual performance bonus based on company results
  • 25 days of paid vacation
  • Personal training budget
  • Voluntary pension plan
  • A lot of sports, activities & OneFit subscription
  • Free lunch & drinks
  • A lot of office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an inclusive atmosphere
  • 5 year employment anniversary sabbatical of 4 weeks
  • An amazing office at the heart of Utrecht in an historical building at Drift 17
  • Check out our public roadmap to get an idea of features planned for development

What we are looking for

  • Native-level English communication skills
  • A second language: Spanish, Italian, German, Dutch or French on a professional level
  • At least 2-4 years experience in customer success or account management
  • Experience in leading and coaching a team
  • An eye for detail: you notice small but important things
  • A collaborative and resourceful approach with a “can do” attitude
  • You love customers and know how to maintain and improve relationships
  • Someone who is living in the Netherlands or willing to relocate, we can’t provide visa sponsorship for this position

How to apply

Click apply! Send us your CV and motivation. The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction interview get to know eachother, explain more about the role and to see if there is a potential match. If we both agree this is the case, an assessment and second interview will be scheduled with the Customer Experience Manager and a colleague from the Success team.

Job Type: Full-time

Salary: €3,800.00 – €4,500.00 per month

Application Question(s):

  • We can’t provide visa sponsorship: do you live in The Netherlands or do you already have relocation plans to come to The Netherlands?
  • What level of English do you currently have?
  • Next to English, what other languages do you speak on a native level?
  • What are the key elements you would focus on as a Customer Success Manager?
  • Can you share more about your experience with coaching and leading a team?

Work Location: Hybrid remote in 3512 BR Utrecht

How to Apply


Job Categories: Customer Service. Job Types: Full-Time. Job Tags: relocation jobs abroad, relocation jobs europe, and Relocation jobs in The Netherlands.

Job expires in 3 days.

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